IN-APP CHAT SUPPORT:
Integrate a live chat feature directly within the compliance tool's dashboard or interface.
Users can access it without leaving the application.
USER-FRIENDLY INTERFACE:
We designed the chat interface to be user-friendly with a clean and intuitive design.
Include features like typing indicators and read receipts to enhance the chat experiencel.
KNOWLEDGE BASE INTEGRATION:
We are starting to integrate a knowledge base or FAQ section within the interface. This allows users to find answers to common questions without having to contact support.
VAILABILITY: 5 DAYS A WEEK 9H00 TO 17H30:
During this time we offer round-the-clock chat support to accommodate users in different time zones and those with urgent queries.
HUMAN AND AI-POWERED SUPPORT:
We are working on combineed human agents with AI-powered chatbots. The chatbot can handle routine queries, while human agents can step in for more complex issues.
We ensure a seamless transition from the chatbot to a human agent when necessary..
FILE SHARING AND SCREENSHOTS:
We allow our users to share files, screenshots, or error messages within the chat to facilitate issue resolution.
PROACTIVE ASSISTANCE:
We implemented a proactive chat triggers. For example, if some key words are detected trigger will be sent by chat to the user via chatbot to flag any specific info
FEEDBACK MECHANISM:
We Included a feedback mechanism for users to rate the quality of chat support and provide comments. Use this feedback to continually improve the service.
TRAINING AND KNOWLEDGE SHARING:
We offer training resources and documents within the chat interface to empower users to find answers independently.
SECURE AND PRIVATE
We emphasize data security and user privacy within the chat.
We ensure that sensitive information is not shared or stored inappropriately ( either on your server or on a compartment of our dedicated server
