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Built for the regulated and the reputation-sensitive.

From the financial sector to pharmaceuticals, we help organisations of every size tackle the communications challenges they face — and comply while protecting their reputation.

Financial services Asset management Brokerage & trading Pharmaceuticals Insurance Legal & professional Energy & commodities
Primary use case · the financial industry

The challenges a financial firm has to monitor for.

Each of these is a place where a complete, analysable communications record is the difference between catching an issue and explaining one to a regulator. Expand any challenge to see how ChatGuard helps.

01Anti-Money Laundering (AML) & Know Your Customer (KYC)+
Institutions must ensure they aren't unwittingly involved in money laundering or terrorist financing — failures bring significant fines. ChatGuard monitors communications for the language and patterns associated with structuring and evasion, and preserves a defensible KYC-adjacent record.
02Market manipulation & insider trading+
Detecting manipulation and the misuse of inside information demands effective surveillance. ChatGuard flags suspicious coordination, "off the record" requests and tip-like exchanges across chat, email and voice — surfacing them for review before they become enforcement actions.
03Fraud prevention+
Fraud and identity theft evolve constantly. ChatGuard's pattern recognition highlights anomalous behaviour and communications inconsistent with normal activity, helping teams stay ahead of emerging schemes.
04Ethical concerns & conduct+
Unethical practices cause reputational damage long before regulators get involved. Sentiment and policy analysis surface conduct that runs against the firm's values, enabling early, documented intervention.
05Regulatory change+
Rules shift frequently, and keeping up is a challenge in itself. Configurable alert rules and policy templates let you adapt monitoring as obligations change — without re-platforming.
06Litigation & legal action+
Lawsuits from customers, competitors or regulators are costly and damaging. An immutable, timestamped archive gives you a complete, retrievable evidence base when you need to defend the firm's position.
07Customer complaints & disputes+
Mishandled complaints invite reputational damage and scrutiny. Full conversation history lets you reconstruct exactly what was said and resolve disputes fairly and quickly.
08ESG & disclosure+
Investors and customers increasingly weigh environmental, social and governance conduct. A reliable communications record supports transparent disclosure and helps evidence that commitments are being met.
Beyond finance

Wherever conversations carry risk — or value.

Pharmaceuticals

Document interactions and protect against off-label and disclosure risk in a heavily scrutinised sector.

Insurance

Evidence fair customer treatment and capture the record behind every quote, claim and complaint.

Legal & professional

Maintain privileged, well-governed communications with a clear, searchable trail for matters and audits.

Energy & commodities

Surveil trading desks for manipulation and conduct risk across volatile, regulated markets.

Asset management

Keep best-execution and suitability conversations on the record and instantly retrievable.

Any chat-driven business

If your people make decisions in chat, there's signal and risk worth capturing. Talk to us.

Tell us about your sector.

Every industry has its own obligations and its own conversations. We'll tailor capture, alerts and reporting to yours.

Call +44 20 3966 7807 info@chatguard.co